Stress doesn't mean workload
Every team from time to time has a period of over-normal workload. This might be a huge project they are running, unplanned increase in customer service requests or, best to have, a huge growth of the business that the team was not prepared for. Almost everyone feels stress when facing...
Usage of process is not success
Processes are important and beneficial. They streamline the workflows, help people make fewer mistakes and bring some degree of comfort - people tend to think that if we have a process, then we already achieved some degree of success. At Intercom, we have a very strong culture of solving the...
Assume good intent
When we start a new job, we start with a blank page, both for us and the company. Over time, we observe good decisions that affect us positively and motivate us to be better. They increase our happiness and strengthen the bond and relationship with the company. On the other...
Where can you find feedback for your team?
Ambitious people love feedback. They are hungry for it and are aware that feedback is helping them grow faster. Most of us already have more or less structured performance review processes. Some have them once every quarter, bi-annually or annually. Delivering feedback with such a big delay as a quarter...
Remember the names - it's your job
I was bad at names. On average, I was able to remember your name only after I talked to you in person twice, send you an email and talked to you on Slack. I always had a very good excuse for it: I am just bad at remembering names. I...
Spend time planning your New Year
January is the busiest time of year in gyms, but rest of the year is much less crowded. A lot of our friends talks about quitting smoking in the new year, but most of them get back to smoking as soon as February. A lot of people plan to get...
How to prepare for a new job and do your best
January is one of the busiest months in hiring due to fact that people are more candid to make such hard decision as leaving their current job. No matter if you are changing a job, moving to a new role inside your organization or restructuring current duties with your boss,...
Keep your business close to your employees
Everyone knows that keeping your people informed about how they impact the company with their work is a significant motivator. We hire people to help us build value for all stakeholders. However, most of the time the stakeholder we are referring to, is a customer. Talking about shareholders goals, the...
Growth of the company is your growth
It may be common among engineers to hear that the company is growing too fast. You may be familiar with such opinions. “All the leaders are talking about, is growth”. “It is not the same old company as it was before”. Due to growth, “we will become a massive corporation...