Continue. Stop. Start.

Start - Stop - Continue is a common way to drive your retrospectives or even your growth. At the end of the sprint, you think about what else we should do, what we should stop doing and what worked well and we should continue. At your performance review, you might...

How to set goals for engineers?

Growing your people is the most important task. As a manager, your most important responsibility is to grow your people constantly. First of all, because people wants to grow and build their careers. Everyone has a steeper and more gentle growth curves in their lives, you included. Therefore, remember...

Embrace the stretch

The world today is the most dynamic it has ever been. Information moves in milliseconds, social media platforms grow to hundreds of millions of users in years and fail in the same short period of time. Every day there is a global competitor appearing in your company’s business area that...

Stress doesn't mean workload

Every team from time to time has a period of over-normal workload. This might be a huge project they are running, unplanned increase in customer service requests or, best to have, a huge growth of the business that the team was not prepared for. Almost everyone feels stress when facing...

Usage of process is not success

Processes are important and beneficial. They streamline the workflows, help people make fewer mistakes and bring some degree of comfort - people tend to think that if we have a process, then we already achieved some degree of success. At Intercom, we have a very strong culture of solving the...