5 tips on running better 1:1s

One on one meetings (1:1s) are the most important meeting you can have with your direct reports. It’s really hard to do a good job in just one blog post describing how to run 1:1s. They are just a tool towards a goal much greater than just a meeting -...

Tips on building trust using retrospectives

Trust is the most foundational pillar of a high performing team. Your team members need to trust each other that they can be candid about their work, behaviours and outcomes. To build trust in the team, everyone needs to know that you all have the same intentions. Building trust takes...

Master the skill of managing up

There are a few critical skills that you need to master independently of your role or level. One of them is managing up. Especially if you are a manager - your face to face time is probably drastically limited with your boss. How to make the best of this limited...

Ownership explained for Engineers and Managers

Introduction Ability to take ownership is critical for the majority of careers. For me, as a manager, how people handle ownership and with what level of ambiguity is one of the clear distinctions between senior and junior positions. And to explain my understanding of ambiguity - it’s not only...

How to take over a team?

A few months ago I changed business area I work in at Intercom from Messenger and Platform to our Messages product. I started to manage one brand new and one existing and old team. Taking over such team is always a challenge. The cogs are spinning, everyone has formed opinions...